Contact Us

Contact Us  

Contact Information

Mailing Address: Cigna Customer Service Center
Administered by Infosys McCamish Systems, LLC
PO Box 14577
Des Moines, IA 50306-3577
Street Address for
Express Shipment:
Cigna Customer Service Center
Administered by Infosys McCamish Systems, LLC
3225 Cumberland BLVD SE
Suite 700
Atlanta, GA 30339
ATTN: BPO Admin/Carrier
Call Center:

For all GUL/PAI inquiries, please call: 1.800.231.1193 (8 AM to 5 PM CST or 9 AM to 6 PM EST.)

If you are calling from Alaska or outside the USA, please call collect: 1.770.690.1500

To send a fax, please fax to:  1.877.435.7181

Filing a claim: To file a life or personal accident claim, please call: 1.800.231.1193

Email Address:

CignaVolBenefits@infymccservices.com

To assist us in responding to your request, please include the following information:

  • First/Last Name
  • Certificate Number -or- last 4 digits of your social security number
  • Your date of birth
  • Your mailing address, including zip code


We will respond to your request within 24 hours (1 business day).
 

Keep your information protected! Emails sent using your Cornell.edu email address will be sent through a secure connection with Cigna. When using an email address other than your Cornell.edu email address (i.e.: Gmail, Yahoo, etc.), Cigna will respond through a secure messaging system.